Ordering & Wholesale Enquiries
Review the exact hair and the written order details before making a payment.
Natural hair and individual donors
Our hair is natural and undyed. Each bundle is from one individual donor; a wholesale lot can contain bundles from several donors.
Stock, inspection and quotation
Request current availability for your selected lot. Review its photos or video, weight, length, natural colour, texture and quoted price. The enquiry form opens a message in WhatsApp; it does not place or pay for an order.
Payment and dispatch
Confirm the invoice, payment instructions, final selection, destination, shipping charges and expected dispatch arrangements directly with Aurum before payment. Shipping options depend on the parcel and destination; see our shipping information.
Authenticity and description guarantee
Aurum guarantees that the selected hair matches the written description on its invoice, including natural-colour status, net hair weight, stated length range and recorded selection details. Any claimed discrepancy must be reported within 48 hours of delivery, before the hair is washed, coloured, bleached, cut, installed, mixed with other hair or otherwise altered. After Aurum verifies an eligible discrepancy, the affected hair will be replaced or credited toward a purchase. Bleaching, colouring and processing results are not guaranteed because results depend on the products, technique and the natural characteristics of the hair.
Returns, cancellations and questions
Request a return within 2 days after delivery. The return must be the exact same hair sold, unused, unwashed, uncoloured and unaltered. The customer pays return shipping.
Contact Aurum with your invoice and lot reference to request a return. Confirm any cancellation arrangements in writing before payment.
This policy does not override applicable mandatory rights.
Wholesale order requirements
The standard minimum wholesale order is 3 kg, but a lot with a stated special minimum follows its own terms. AUR117 currently states a 3 kg lot-specific minimum, while AUR116 requires 15 kg. Confirm the applicable quantity, selected bundles and current availability before quotation. Individual retail bundles are sold separately.
Full payment to the company account is required before dispatch. Payment details are confirmed directly during order confirmation.
Shipping is available within the UAE and worldwide. Shipping costs, delivery estimates and destination requirements are confirmed for each order before payment.